Your terms and conditions of use

The personal information you forward to Store will only be used in order to fulfill the undertakings have and to assure you the best service. A statistical log system is used at, gathering information to help create a statistical picture of the no. of visitors and hits to the web-site. The log system is used as a means of optimising the web-site for user friendliness and functionality.

In order for you, as a customer, to make a purchase of goods at you must register the following information:
- Name
- Address
- E-mail address

These information are registered and kept with Tridane for 5 years before being deleted.
The information is being kept for the purpose of delivery of goods to the right address. When gathering these information via our web-site, we do so only at your consent. All employees of Tridane have access to these information.

The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. As a registrant with Tridane you have a legal right to know what information are stored, according to 'Persondataloven'. Any enquiries regarding this should be addressed to Tridane via e-mail on

If you wish to end your subscription of information from Store, please send an email to

For the safety of your personal information, uses SSL Certificates to encrypt information passed to and from the website during ordering and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.


Cookies are used by the in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. will not operate properly when cookies are disabled in your web browser.

Disclaimer's ambition is for the website to always be up and running, however Store cannot guarantee this. Store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colors of the products shown in the pictures in the store can differ from their actual colors. cannot be held responsible for any such discrepancy.


All prices in the are stated in DKK/EUR/USD. The price of each product is stated excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU. Goods ordered outside the EU may incur import taxes by Customs and Excise in the respective countries.

Price changes reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Payment accepts payment by VISA, Mastercard and Dankort. The full payment is charged when the package is dispatched.
Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation

Your order will be dispatched within 2 days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. For buyers outside Denmark the shipping confirmation will include carrier and in some cases, information. For buyers in Denmark the shipping information will include carrier information.

Shipping and collecting packages within Denmark

Orders within Denmark will be shipped with Danish national post (PostDanmark). Depending on the size of the package you will receive it to your mailbox or you will be asked to pick it up at your local post office.

Shipping and collecting international packages

International orders will be shipped with UPS/DHL/Fedex or Post Danmark.  The package will be delivered to the address you have stated as your delivery address. Since most couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery. During the registration of your account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the Please note that we cannot deliver to P.O. boxes.

Delivery time aims to dispatch goods as quickly as possible and customers should expect to receive their goods within two weeks (14 days) of receiving an order confirmation.
Danish orders will be delivered within 1-3 days from the day you received the shipping confirmation.
International orders will be delivered within 2-8 days from day you received the shipping confirmation.

Currencies cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR/DKK/USD into any other currency.
Exchanges, returns and refunds
The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the pupose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good, such as a shoe box for a pair of shoes and hence the same rules apply to this.
Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.

When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and account no. will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 5 business days at the latest, after receives the returned products. 

Exchanges and sale

During sale or promotional offers the policy explained above will apply, except that will not accept exchanges.

Contact information to customer service

If you have any questions please contact the custom
er service at




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